How does Glam Army Work?
All you need to do is download the Glam Army App on iOS or Android and Register. Then follow the booking steps to make your appointment for your chosen date and start time and submit to your chosen artist. Once you request has been submitted, the artist will get an alert and either accept the booking, send a counter offer (if the artist needs to charge parking or travel) or decline the booking, which you will be notified to rebook and choose an alternative artist, if available. Once you and the artist have agreed and accepted the booking on both ends you may use the chat functionality for any questions you both have like adding extras such as lashes or hair extensions. At this stage you will also be required to put down a 50% deposit and the remaining 50% to be paid 72 hours prior to your appointment. If you book within the 72 hours, payment will be requested in full. Then all you need to do then is relax at your chosen address and wait for your artist to arrive.
What are your customer service hours of operation?
Our customer support line 07940436928 is manned from 7am – 7pm from Monday-Sunday 7 days a week. If you are unable to get through please leave a message requesting a call back and one of our team members will be in touch ASAP. Alternatively you can email firstname.lastname@example.org for any queries.
What services does Glam Army offer?
We offer party hair, party make-up, bridal mehndi and party mehndi. We hope to add more services in the future. For any bridal enquiries please contact us on email@example.com
What areas and locations do you cover?
We are UK based so aim to cover all parts of the UK, its all depending on your postcode and which artists are available within a 30mile radius of the address/location you have selected
Are your stylists vetted?
Stylists are checked that they have experience, are fully insured and comply with our high standard and are hand-picked. We also collect regular feedback to ensure you receive an amazing experience and consistent service. You are also in control to choose the artist for you by checking their portfolio before booking and also being able to chat to the stylist before booking.
What is your cancellation policy?
If you cancel outside 72 hours there is no cancellation charge, if you cancel within 72 hours you will forfeit 50% of your full booking charge and if you cancel 24hrs before your booking you will forfeit your full booking payment. As you can appreciate artists and stylists turn away other bookings and work to accommodate your booking so a deposit is to ensure the artist does not lose out.
How do I cancel my booking?
You can email us at firstname.lastname@example.org to cancel or click on the cancel button on the booking via the app.
How do I amend my booking?
You can email us at email@example.com to amend a booking and we can check with the artist is they can still accommodate or you can chat to the artist via the app to check availability and then inform us so we can make the amendments on the app booking.
Please select the ‘Hair’ category and then ‘Hair Up – 1 person’ if it Is for only your, or select for 2 or 3 people depending on how many. Also you can select ‘ Hair Down – 1 person’ if there are two of you wanting different styles.
Can I select more than 1 service in 1 booking ? i.e. ‘Party Make-up – 1x person’ and ‘Hair Down – 2x People’ selected in 1 booking?
Yes you can and it all depends on if the artist who appears on the search offers the service you require. Please make sure you check under their name what services they provide before confirming to ensure they can do both hair and makeup. We would however strongly recommend booking mehndi as a separate booking as this will only show you mehndi artists which will make the process easier and more streamline.
What does it mean by no lashes or chunni dressing?
The service does not include lashes or chunni dressing. Lashes can be purchased and applied on the day of the booking from the artist and chunni service can be offered at a costs all at the artists discretion.
I have booked a make-up appointment but can my own make-up be used?
The make-up artists arrive with an extensive kit of premium cosmetics, but of course you can advise them to use your own products if you wish.
Is a tip included?
A tip is not included and can get given to the artist direct, at your discretion
What if we had an additional service required at the time of the appointment?
You can request further services directly to the artist(s) attending your appointment and the price and services is at the artists discretion
I have booked an appointment and I am running late, what do I do?
Stylists can only wait for a maximum of 30 minutes after your scheduled appointment time, due to other commitments. Please note we have a 72 hour cancellation policy so you will be charged the full price of your appointment, should you fail to arrive in this window. You can contact the stylist via chat and see if they are willing to wait longer however this is at the artists discretion.
My artist is late, how can I contact them?
You can contact them via the chat on the app or contact us at customer services within the opening hours.
How are payments processed?
Your debit or credit card will be charged automatically when you book for the 50% deposit and the remainder 72 hours prior to your booking. We use a safe and secure world leading third party payment processing service.
My appointment was cancelled by the artist, what should I do?
If the appointment was cancelled by the artist, please contact customer services and we will try and book an alternative. If we are unable to we will refund you on any funds paid to the same source of payment. Refunds take 5-10 business days to appear on your account, due to banks refund policy. Unfortunately we cannot speed up the process as the receiver bank (your bank) sets this limit.
I wish to complain, how do I do this?
Please email us at firstname.lastname@example.org and put your complaint in writing and we will get.
How do I follow you on social media?
Please connect with us on Instagram, twitter and facebook @glamarmyapp and share your pictures and selfies with us.